Secondhand Saddle Warranty

Thank you for your purchase! We appreciate your business and want you to be confident in your secondhand saddle purchase. Please read this warranty document carefully.

This Limited Warranty covers the following:

  • Saddles under 5 years old: 6 months from the date of purchase.
  • Saddles over 5 years old: 3 months from the date of purchase.

What is Covered:

This warranty covers defects in materials and workmanship under normal use. Specifically, this warranty covers:

  • Structural integrity of the tree (excluding damage caused by misuse or accident).
  • Stitching and leatherwork defects that affect functionality.
  • Faulty hardware (e.g., buckles, rings) that break under normal use.

What is NOT Covered:

  • Normal wear and tear (scuffs, scratches, fading, discoloration).
  • Damage caused by improper care, neglect, or abuse.
  • Damage caused by accidents or external forces.
  • Alterations made after purchase.
  • Fit issues (fit remains the buyer's responsibility).
  • Incorrect storage damage.
  • Damage by animals other than horses.
  • Consequential damages (loss of use, vet bills, personal injury).

Warranty Claim Procedure:

  1. Notification: Notify The Saddle Broker in writing (email acceptable) with a description and photos within the warranty period.
  2. Inspection: You may need to return the saddle for inspection at your own cost.
  3. Evaluation: We will assess the defect to determine warranty eligibility.
  4. Remedy: If covered, The Saddle Broker will either:
    • Repair the defect,
    • Replace the saddle (if a comparable one is available), or
    • Provide a partial or full refund, depending on the situation.
  5. Return Shipping: If a repair or replacement is completed, we cover the return shipping.

Limitations:

  • This warranty is non-transferable and applies only to the original purchaser.
  • The Saddle Broker may refuse warranty service for misuse or abuse.
  • If saddle age is unclear, The Saddle Broker will estimate to the best of its ability.
  • This warranty is exclusive. All other warranties are disclaimed.

By purchasing a second-hand saddle from The Saddle Broker, you acknowledge that you have read, understood, and agree to the terms of this Limited Warranty.